1. Troubleshooting

Why can I not sent a call link?

An often used feature is the ability to send a call link to connect with anyone in a web call. Sometimes this feature is not available - learn more here why.

Why can I not use the function for sending a call link?


Most often, users have access to share call links for XMReality via SMS. Sometimes, this could be limited due to the customized contract. 

Online - Professional or Professional Plus

I you have not paid your licenses or the purchase was not approved (could be due to old credit card), user can not use certain features such as the possibility to make calls by calling a contact or send a call link.


If this problem occur for you, please reach our to our support and we will help you out!