1. Troubleshooting

Why can I not connect in a call?

A commonly asked questions "why can I not connect in a call". Please find some tips & tricks below.

The most common cause for not being able to connect a call is issues with the network. If you are using a corporate computer or network, try using  your phone as a mobile hotspot and connect to that network or your home network. This way, you can see if the issue is happening because of restrictions in your corporate network or not.

If you’re not able to figure it out, feel free to reach out to support@xmreality.com and we will help you out.