1. Troubleshooting

Not allowed to install XMReality - what does this mean?

When downloading the Windows application there's sometimes a admin password needed in larger organizations. Find out below what this means.

This means that your IT department doesn’t allow you to install new software applications without an administrator giving approval (out of security reasons). To solve this, you need to speak with someone from your IT department so they can install the application for you.

Please note that our support team aren't able to bypass this, only your internal IT can do this.

If they have any questions, you can connect them with our support team at support@xmreality.com