1. How to
  2. Make XMReality calls

How to create a XMReality call link in MS Teams?

XMReality Remote Guidance is available in Microsoft Teams store and gives you the possibility to share an XMReality call link in the Teams Chat to initiate a Remote Guidance call.

Initiate a remote support call via Teams 

As part of the October 2021 product release, XMReality Remote Guidance is available in Microsoft Teams. Read more here about Why this is useful.

How do you get started?

Step 1: Add the XMReality Remote Guidance application in Microsoft Teams Store
Open Microsoft Teams app store and Search for XMReality . Add the XMReality application to your personal Microsoft Teams app.

Note: If you can't find XMReality, your IT administrators will simply have to provide access to add and install the XMReality application in MS Teams. Read more on Microsoft's website: Microsoft-Teams Manage-apps #allow-and-block-apps

 

add app xmr in teasm 2

Step 2: Use XMReality in the MS Teams chat 
You can easily add & pin XMReality's application into the "application bar" if you are using the  MS Teams chat. Find the XMReality application, right click and choose "pin icon". See picture below.

To initiate a call, press the XMReality icon  and you'll get the option to Create a call link and Send the Call link to the receiver. The counterpart will then receive the call link and use it to initiate a call back to you. 

You (the call link sender) need to be logged in on a XMReality application (desktop or mobile application) to have the option to send a call link in Teams. If using XMReality's browser based desktop version, a browser tab needs to be opened.

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Known limitations:
This feature is enabled on MS Teams Windows application and included for Enterprise accounts. This integration is limited to XMReality Named licenses as Microsoft Teams provide personal licenses only.

Microsoft Teams have restricted the possibility to share message extensions (which XMReality call links sharing is sharing) to external parties. Due to this, XMReality's message extension is a perfect fit for internal support between colleagues.